Frequently Asked Questions
Everything you need to know about your Citizens of Humanity order.
What is your return policy?
We accept returns on all full-priced items within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I determine my correct size?
Our denim typically fits true to size, but we recommend checking the specific size guide on each product page. For 100% cotton styles, you may prefer to size up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and selected shipping method.
How should I care for my premium denim?
To maintain the integrity of the fabric and wash, we recommend washing your jeans inside out in cold water and hanging them to air dry. Avoid using bleach or harsh detergents.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed immediately to ensure quick delivery. Therefore, we are unable to modify or cancel orders. You may return the items once they arrive.
Are your products sustainably made?
Yes, we are committed to reducing our environmental footprint by using advanced technology, recycled water systems, and sustainable fibers like organic cotton and Tencel.